Advice and after-sales customer service

October 14, 2025

Advice and after-sales customer service

We are available to answer any questions you may have and will assist you at every stage of your order. You can contact us as follows:

By email: contact@yourbrandgift.com
Via the "Contact" form available on our website
Customer service hours: Monday to Friday: 9:00 AM – 1:00 PM and 2:00 PM – 5:00 PM

Order cancellation and modification

In accordance with Law 3/2014 of March 27 on consumer protection, you can cancel or modify your order before the validation of the BAT (Bon à Tirer).
For any order cancelled at the last minute before the start of production , a charge of 20% of the total order amount will be applied to cover administrative processing and design.

The remaining payment can be:
- You will be reimbursed , or
- To be saved to your account for a future order , according to your preference.
- Once the proof is approved, production of your order begins immediately. At this stage, no changes or cancellations are possible, as these are personalized products.

Defective products

In the event of receiving defective products, we will ensure their replacement.
Returns of personalized products are not possible, as they are made specifically for your order.

Our advisors are available Monday to Friday, from 9:00 am to 1:00 pm and from 2:00 pm to 5:00 pm, to assist you with:

Your product information requests
Order tracking
Questions related to personalization

🎁 Your Brand Gift – Procedure for purchasing a personalized item

🖥️ 1. REQUEST FOR QUOTE

On the website: add your requests, quantities, logos, colors, etc.

Or directly by email: contact@yourbrandgift.com
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📧 2. RECEIPT OF QUOTE

You will receive your personalized quote by email.
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💳 3. VALIDATION & PAYMENT

Confirm the quote by email and make the bank transfer.
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🧾 4. SENDING THE BATT

Receipt of the visual mockup for final validation.
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✅ 5. BAT VALIDATION

After validation, production begins.

⚠️ No changes can be made after this step.
⬇️

📦 6. PRODUCTION & DELIVERY

Rapid manufacturing, quality control and
delivery to your address.

📦 It's D-Day! Delivery Day

It's up to you to control your products!

For any questions, we are at your disposal!

FAQ

👕 What is the best textile printing technique?

There is no single "best" technique for customizing textiles, as each method has advantages and limitations depending on the type of project. The choice will depend on several factors: fabric type, design, logo, photo, text, quantity, and budget.

🌟 Main textile printing techniques:

1. Screen printing

Advantages: high precision, vibrant and long-lasting colors
Limitations: high cost for small production runs
Applications: simple logos and designs across multiple media

2. Digital printing

Advantages: complete customization, ability to reproduce complex patterns or photos
Limitations: sometimes requires additional processing to fix the colors
Applications: small and medium production runs, detailed designs

3. Sublimation

Advantages: long-lasting and highly colored results
Limitations: only on synthetic fabrics
Applications: technical textiles, polyester t-shirts, promotional textiles

4. Transfer

Advantages: versatile, suitable for several types of fabrics
Limitations: sometimes less durability compared to other techniques
Applications: logos, texts and numbers on clothing

5. Embroidery

Embroidery is ideal for a premium and durable finish , especially for simple logos and designs on sturdy fabrics. However, it may be less suitable for small quantities, highly detailed designs, or delicate fabrics.

✅ Advantages of embroidery

Exceptional durability: The embroidered designs resist washing and wear, making them an ideal choice for frequently used clothing or accessories .
High-end and professional appearance: Embroidery gives an elegant, high-quality and sophisticated finish, perfect for company logos, uniforms or premium gifts.
Good logo visibility: The design details are crisp and give a relief and textured effect that catches the eye.
Versatility: Can be applied to a wide variety of textiles: polo shirts, jackets, caps, bags, towels, etc.

⚠️ Disadvantages of embroidery
Higher cost for small volumes: Embroidery requires the creation of an embroidery pattern (technical file), which can make small runs more expensive .
Limitations on complex designs: Very fine, gradient patterns or patterns with small writing may lose legibility .
Less suitable for thin or stretchy fabrics: Some delicate or elastic fabrics can become distorted or damaged under the embroidery needle.
Longer production time: Embroidery takes longer than some printing methods (screen printing or transfer), especially for large areas or complex designs .

💡 Conclusion:

The choice of technique will depend on your specific needs :

Textile type
Quantity of products
Design complexity
Budget available
Desired sustainability

At Your Brand Gift , we advise you on the most suitable technique for each project in order to obtain a professional and aesthetic result, while respecting your constraints.

📏 Minimum order quantity for personalized items

At Your Brand Gift , we want to offer you maximum flexibility :

No minimum quantity : you can order as many items as you like.
Volume discounts : orders of fewer than 5 pieces do not benefit from volume discounts.
⚠️ Attention : for some products such as pens or notebooks, the quantity of 5 pieces may influence the price of marking or the production cost , depending on specific personalization requests.

💡 Tip: Even for small quantities, each product is carefully customized to guarantee a professional and high-quality result.

📦 Request a sample before ordering

Would you like to test our products before placing a large order ?

At Your Brand Gift , it's absolutely possible!

✅ How it works:

We can provide samples of some products to allow you to check the quality and appearance.
Samples are charged at the unit price + shipping costs .
To make a request, contact our sales department via email or telephone.

💡 Tip: Samples allow you to validate the material, marking and design , so that your final order is exactly as you imagine it.

Don't have a logo yet, or want to adapt it for your personalized items ?

At Your Brand Gift , our team of experienced graphic designers is here to support you:

Logo creation : design of an original logo that matches your identity.
Existing logo refinement : adapting your logo for optimal rendering on all your personalized materials.

💰 Pricing

This service can be included in the cost of the order .
For more complex projects, it can be billed separately , depending on your needs.

✅ Our goal: a logo perfectly suited to your promotional items, with an impeccable and professional finish .

⏱️ Delivery times

We strive to deliver the majority of personalized orders (with marking or printing) within 13 to 16 working days .
Working days are Monday to Friday , excluding public holidays.
The deadlines begin after validation of the Proof (BAT) and receipt of payment .
Delivery in mainland France (excluding Corsica) .
⚠️ We do not process items without marking or printing . Each order must include personalization.

💰 Transportation costs

Standard delivery : free for regular orders.

Exceptions :
- Sample orders
- Large quantity orders requiring pallet delivery
In these cases, shipping costs will be calculated based on volume and destination .

⏳ Order in advance to get the best price

At Your Brand Gift , we encourage our customers to plan their orders in advance .

✅ Why place your order in advance?

Best price guaranteed : planned orders allow for optimized production and reduced costs.
Product availability : you are guaranteed to receive your personalized items within the desired timeframe.
Better marking planning : more time to validate the proof and adjust your visuals if necessary.

📅 Tip: For events or promotional campaigns, place your order as soon as possible to take advantage of favorable rates and controlled delivery times.